shipping and payment
accepted means of payment and delivery restrictions
version as of 29 October 2023
Shipping conditions
Standard
Hermes, delivery time 1-4 days ✅
Delivery is within Germany:
Germany - mainland, German islands
International
Hermes, delivery time 2-6 days ✅
Delivery outside Germany (EU and third countries):
Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, France, Italy, Spain, Monaco.
International (CH & FL)
Post/DHL, delivery time 2-6 days ✅
Delivery outside Germany (CH and FL):
Principality of Liechtenstein and Switzerland
Shipping costs
including legal value added tax
Shipping by weight
Shipping by weight only applies to heavier items. Namely these are Napro Organic Food 1 kg, Aion A Healing Rock Powder 1 kg, Fil Galacum Human liquid 1000 ml and 5 times or more Fil Galacum Human liquid 200 ml, as well as Galacum Dry Dog Food 5 kg.
Heavier items can be ordered individually for Germany in packages 1 kg to 30 Kg and outside Germany (EU and third countries) in packages 1 kg to 25 kg.
Shipping by weight
Shipping by weight only applies to heavier items. Namely this is Aion A Healing Rock Powder 1 kg.
Aion A Healing Rock Powder can be ordered individually for Germany in packages 1 kg to 30 Kg and outside Germany (EU and third countries) in packages 1 kg to 25 kg.
Poster shipping
You will receive large 70 cm x 100 cm posters in a solid built extra package. In one extra package fit 1 to 3 posters of different size. The price is within Germany 12.50 € and outside Germany (EU and third countries) 24.50 €. 70 cm x 100 cm posters can also be ordered in an independent order.
Standard
Deliveries within Germany:
| customer type | minimum order value | postage |
| final customer | 0 € | 5.90 €1 |
| therapist | 140 € | 5.10 € |
| stockist | 90 € | 5.10 € |
For orientation, you see as a therapist and stockist the domestic postage in gross under trustful observance of the minimum order value in net.
1 For final customers within Germany: Free shipping for orders over 140 €.
Standard by weight
Deliveries within Germany:
| weight kg | postage |
| 1 to 5 kg | 5.90 € |
| 6 to 31 kg | 13.90 € |
| Each 31 kg | 13.90 € |
International
Deliveries outside Germany:
| customer type | minimum order value | postage |
| final customer | 0 € | 13.90 € |
| therapist | 140 € | 16.54 € |
| stockist | 90 € | 28.44 €2 |
For orientation, you see as a therapist and stockist the international postage in gross under trustful observance of the minimum order value in net.
2 For stockists outside Germany: From 250 € shipping costs gross 16.54 €.
International by weight
Deliveries outside Germany:
| weight kg | postage |
| 1 to 24.5 kg | 13.90 € |
| Each 24.5 kg | 13.90 € |
International (CH & FL)
Deliveries outside Germany:
| customer type | minimum order value | postage |
| final customer3 | 0 € | 19.90 € |
| therapist3 | no shipping | - |
| stockist3 | no shipping | - |
3 We will be happy to inform you by telephone about distribution within Switzerland and Liechtenstein for specialised trade or heavier items.
International flat rate
We calculate the shipping costs outside Germany International (CH and FL) as a flat rate as follows:
Principality of Liechtenstein and Switzerland: 19,90 € (tax-free, no free shipping limit).
Delivery periods
- Unless otherwise stated in the respective offer, the goods will be delivered in Germany within 4 days, for deliveries outside Germany within 6 days after conclusion of the contract (in case of agreed advance payment after the date of your payment instruction).
- Please note that there is no delivery on Sundays and public holidays.
- If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Delivery restrictions
- The goods offered in the online shop are only valid as long as they are published on the website and are in stock.
- We do not deliver to post office boxes and post offices.
Our partner Hermes does not deliver to the following EU territories and overseas territories:
Denmark (Greenland, Faroe Islands), Finland (Aland), France (overseas territories), Italy (Livigno, Vatican City, San Marino), Netherlands (overseas territories), Portugal (Azores, Madeira), Spain (Ceuta, El Hierro, Fuerteventura, Gran Canaria, La Gomera, Lanzarote, La Palma, Melilla, Tenerife).
Self-collection | collection by the customer
Exclusively against prepayment and appointment you have the possibility of self-collection at:
Sabine PlewniaZechenwihlstraße 15
79730 MURG
District: Niederhof
GERMANY
By appointment during business hours:
Monday to Friday, 9 a.m. to 5 p.m.
In principle, please make an appointment by telephone:
Phone: +49 7763 7043817
Payment
For deliveries within Germany you have the following payment options:
- Prepayment by bank transfer
- Payment by invoice
For deliveries abroad you have the following payment options:
- Prepayment by bank transfer
Terms of payment
Orders via our mail-order business can be paid by prepayment. Furthermore, only registered customers have the option of paying the invoice amount by invoice from the second order onwards.
The invoice amount is to be settled within 10 days when paying by invoice.
Our bank details are
Sparkasse Hochrhein
Account holder: Sabine Plewnia
Account-No. IBAN: DE06684522900077036499
BIC: SKHRDE6WXXX
Further details on payment
If the customer pays by invoice, the invoice will always contain a due date of 10 days. The customer shall pay the invoice amount after receipt of the goods and the invoice by bank transfer to our bank account. We reserves the right to offer purchase on account only after a successful address and credit check. We thus reserves the right to make an appropriate decision on the continuation or termination of the contractual relationship with the information received.
We are happy to assist you with any questions regarding payment and shipping::
Monday to Friday, 9 a.m. to 5 p.m.
Phone: +49 7763 7043817
